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Open the detik55 Privacy Policy

The detik55 Privacy Policy explains what we collect when you open an account, sign in from a phone, or use DANA, OVO, GoPay and QRIS at the cashier.

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REQUEST HELP

Contact us about your Privacy Policy

A clear request path matters when a name, phone detail or wallet reference needs attention. Contact our account help route from the support area and state that your message concerns the Privacy Policy. Include the account contact you used, the request you want handled, and any payment receipt or status reference that helps us locate the record. We will ask for enough detail to verify the account without asking for a wallet password or a full payment credential.

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Account data request

Ask us to locate the personal data connected with your detik55 account. Include your registered phone detail and the account step involved, such as phone verification or a login record, so we can route the request correctly.

Wallet record check

For a DANA, OVO, GoPay or QRIS reference, send the payment receipt and status detail through our support path. We use the reference to investigate the account record without requesting your wallet password.

Access correction path

If your account detail is inaccurate or access is stalled, tell us what needs changing and how you reached the issue. We may request an account check before discussing personal data or making a correction.

DATA HANDLING

See how we protect your account details

Our handling process separates the information needed for account access from the payment status detail used to reconcile a cashier event.

Phone verification

We use the phone detail supplied during account access to connect you with your account and support identity checks. If that detail changes, contact us through the account help route rather than sending a wallet password or payment secret.

Device signals

When you sign in from a mobile browser or desktop, we may record technical signals such as device type, browser details and access time. These records help us investigate suspicious sessions and explain an access issue.

Cookie controls

Necessary cookies can keep a verified session available while you move between the cashier and lobby. Browser settings can limit optional cookies, but blocking required cookies may interrupt login or remove saved account preferences.

Payment references

We record the reference and status needed to match DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity with your account. We do not need your wallet password to check whether a cashier event was received.

Retention checks

We keep account, access, support and payment-reference records for the period needed for service delivery, security checks, disputes and legal duties. When a record is no longer needed for those purposes, our process removes or de-identifies it.

Change requests

You can ask us to access, correct or clarify personal data connected with your account. Send the request through account support with your registered contact detail; we may verify ownership before sharing or changing records.

Find answers about Privacy Policy access

These Privacy Policy answers focus on the account, device and payment records you are most likely to ask about before opening an account. We keep the same request path available after access begins, so you can ask about a phone verification record, a cookie setting, or a DANA, OVO, GoPay or QRIS payment reference. Our handling of access and eligibility depends on local law.

It covers data connected with account creation, phone verification, login, device access, cookies, support messages and payment references. The policy explains why we use each category, how we protect it, how long we retain it for operational needs, and how you can request access or correction.

We may handle your account identifier, contact details, phone verification result, sign-in records, device signals and support messages. We may also keep DANA, OVO, GoPay, QRIS, bank transfer or virtual account references needed to match a cashier event with your account.

Yes. Send an account support request that identifies the detail you believe is inaccurate and the correction you want. Include your registered phone detail or another account reference, because we may verify ownership before changing personal data connected with your account.

We use the payment reference and status needed to reconcile the cashier event with your account. This can include DANA, QRIS, OVO, GoPay, bank transfer or virtual account detail. We do not need your wallet password, PIN or full payment credential to check that record.

Yes. When you use a mobile browser or desktop, we may record technical details such as device type, browser information and access time. These signals help us maintain account security and investigate an unusual login, while cookies can support a verified session.

We retain account, access, support and payment-reference records for the time needed to provide the service, investigate security events, resolve disputes and meet legal duties. When a record is no longer needed for those purposes, our process removes or de-identifies it.

Use the account support path and label your message as a Privacy Policy request. Explain whether you need access, correction, deletion review or clarification, and provide your registered contact detail. For a wallet matter, add the payment receipt or status reference without sending a wallet password.

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